Terms of Service

1.1. B2B Services: Our Platform is strictly a Business-to-Business (B2B) service. By creating an account, you represent and warrant that you have the authority to bind your organisation to these Terms.

1.2. Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access.

1.3. Service Changes: We continually improve our Platform and may add, alter, or remove features. We will provide reasonable advance notice of any material changes that adversely affect your core workflows.

2.1. Isolated Processing: Unlike general-purpose platforms, VidComply operates on a strict data isolation architecture. Your computing and storage resources are logically siloed to ensure no cross-tenant data sharing.

2.2. Zero AI Training: We respect your proprietary content. We strictly prohibit the use of your data, video assets, or outputs to train, retrain, or improve our base Artificial Intelligence (AI) or Machine Learning (ML) models. Furthermore, we contractually bind our sub-processors to these same restrictions.

2.3. Data Retention: Upon termination of your contract, or upon written request, all of your video assets and data will be securely deleted from our primary storage within thirty (30) days.

3.1. Your Ownership: You retain full right, title, and interest in all video content, audio, and metadata you upload to the Platform (the “Inputs”). You also own all rights to the compliance reports and analysis generated by the Platform for you (the “Outputs” or “Deliverables”).

3.2. Our Ownership: We retain full and exclusive ownership of all pre-existing intellectual property, including all AI models, algorithms, software, platform architecture, and underlying technology used to provide the Services.

3.3. License to Process: You grant us a limited, non-exclusive, secure licence to process your Inputs solely for the purpose of providing the compliance Services to you.

5.1. Payments: Access to the Platform is subject to the payment of fees as outlined in your applicable Order Form or MSA.

5.2. Taxes: All fees are exclusive of VAT, sales, or other applicable taxes, which you are responsible for paying.

5.3. Late Payments: If undisputed fees are not paid on time, we reserve the right to suspend your access to the Platform until payment is resolved.

6.1. Automated Assistance: Our Platform utilises advanced generative AI and computer vision models to provide compliance analysis. The Platform provides automated assistance and does not replace human editorial review.

6.2. Final Responsibility: You acknowledge that AI technology is probabilistic. You remain solely responsible for the final review, verification, and distribution decisions regarding your content. The Services and Outputs are provided “AS IS” without warranties of absolute accuracy.

7.1. Consequential Loss: To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.

7.2. Liability Cap: Our aggregate liability to you arising out of or related to these Terms shall be strictly limited to the amount paid by you for the Services during the twelve (12) months immediately preceding the event giving rise to the claim (unless otherwise specified in your MSA).

8.1. Governing Law & Jurisdiction: These Terms, and any disputes arising out of them, shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of London, or binding arbitration under the LCIA if stipulated in your MSA.

8.2. Force Majeure: We will not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control (e.g., natural disasters, widespread internet outages, or cloud infrastructure failures).

8.3. Contact: For legal or compliance notices, please contact us at: support@vidcomply.ai.